As professionals and members of the School, the following standards of conduct are expected. Training on personality development and customer service and English proficiency in the workplace are also included in the course syllabus. Download colleges brochure, read questions and student reviews. Describe the organization of the front office department and the purpose of job descriptions and job specifications. Front Office Course Syllabus. Case Study. 20. Be Familiar with all Key Terms. Syllabus BHM313 (T) 01 PLANNING & EVALUATING FRONT OFFICE OPERATIONS. We acknowledge that it takes years and a series of deliberate choices to build an ethical and respected reputation. Students will be allowed to bring a beverage and or snack to classroom as long as it does not interfere with class or becomes a nuisance to others. Page 410 Questions. Date Description Action; 03/08/2018: M.Sc. Page 294 Questions. Group Activity Case Study. 1 BHM351 Advance Food Production Operations - II 02 08 100 100 2 BHM352 Advance F&B Operations - II 02 02 100 100 3 BHM353 Front Office Management - II 02 02 100 100 4 BHM354 Accommodation Management - II 02 02 100 100 5 BHM305 Food & Beverage Management 04 - 100 - 6 BHM306 Facility Planning 04 - 100 - Denim and leather of any color are not permitted, Female students may wear an ironed shirt, blouse either long or short sleeve. This unit will make the students to comprehend the importance of Personal Hygiene and what role does grooming plays in Hotel Industry and one’s life. Identify the positions and job descriptions of each member of the front of the house staff of the hotel. Reference Books: 1. Hotel Front Office Operations - West Los Angeles. If you feel that you have a disability that has not been formally documented, you may meet with Mrs. Christine Kiehart in the Disability Services office to discuss your options. (Reservations Agent Sales Process page 146). 3. To identify methods that hotels use to predict sales, fill rooms, deliver healthy P&L’s and harness the power of the internet to succeed in front office operations. Feel free to ask any question related to Front Office Operations in the comment section below. Page 356 Questions. Related Assignment, Assessment, or Learning Activity. This unit takes into account the advantages and disadvantages of computer. Chapter 9 – Check-Out and Account Settlement. Test including Chapter 3 Key terms as well as material on Chapters 1, 2, and 3. Group Case Study. It will help to understand the different types of communication and the role of communication in hospitality industry. VI. View 144 Diploma in Front Office Management courses in India. Front Office Operations 1 month Duration: 1 month *inclusive of 300 hours internship . The front office is where a business makes its first and last impression on its guests and this class will engage students in the theories and practices to ensure unparalleled guest satisfaction. No exceptions will be made. FRONT OFFICE MANAGEMENT-1. Students with disabilities and other needs should feel free to contact the instructor privately if there are services and adaptations which can be made to accommodate specific needs. Group Case Study. To withdraw officially from a course or from the College, a student must obtain the proper withdrawal form from the Student Affairs Office or from your Center Director, complete this form and submit it to the Registrar's Office before the final day for withdrawal without academic penalty as indicated on the College calendar. It is the first department with which a guest comes in direct contact even before check in (at the time of reservation). Case Study. Skirts may be no shorter than 3 inches above the knee. Telephone Skills Role Playing. When people stay at a hotel, little do they realize how much goes on after they've checked in and when they're asleep. Chapter 12 – Planning and Evaluation Operations. The front office staff needs to manage at least two sets of the keys. PapaCambridge provides General Front Office Operations in Hospitality (L1) BTEC Entry Level, Level 1 and Level 1 Introductory past papers, notes, ebooks, slides and resources which includes teachers resource material and a lot more. Be Familiar with all Key Terms. Accommodation numbers are not written on the keys, which creates problems when the keys are misplaced within or around the premises. Quiz on Chapter 10 Key Terms . The BHM syllabus included in the curriculum of the Bachelor of Hotel Management [BHM] course is maintained in most … The number of sets may vary according to the guest policy. Be Familiar with all Key Terms. Lackawanna College complies with Title IX and all other federal laws and regulations that prohibit discrimination in education programs or activities receiving federal financial assistance. Be Familiar with all Key Terms. Environmental Science Syllabus. COMPETENCY-BASED CURRICULUM Sector: Tourism (Hotel and Restaurant) Qualification: FRONT OFFICE SERVICES NC II TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY East Service Road, South Superhighway, Taguig City, Metro Manila CBC- FRONT OFFICE SERVICES NC II (Amended)Promulgated December 2013 1 TABLE OF CONTENTS Page A...COURSE DESIGN.....1-19 B. Lackawanna College is committed to providing an educational and work environment that is free from unlawful sexual discrimination including sexual harassment, sexual violence, and gender based harassment. All the resources available are up to date.. Front Office Management – S.K.Bhatnagar, Frank Brothers Co Ltd., Daryaganj, New Delhi. Housekeeping Operations Lec Lab. TOPIC WISE NOTES ARE BEING ADDED. Know the Qualifications for a Guaranteed Reservation. This is a course syllabus for Front Office Services NCII Knowledge of Property Management Systems as required by Hotels i.e. Quiz on Chapter 8 Key Terms Be Familiar with all Key Terms. Front office personnel should have excellent communication skills and body language.By studying this course, you can develop your communication skills and soft skills required of hospitality professionals. Know Interdepartmental Communications, Guest Services, Guest Relations. Know Staff Security Procedures. Chapter 6 – Communications and Guest Services. In accordance with Title IX of the Education Amendments of 1972, Lackawanna College will not tolerate any forms of sexual misconduct including but not limited to: sexual harassment, sexual assault, sexual violence and gender-based harassment by employees, students or third parties. Be Familiar with all Key Terms. E-mail Danielle.kersavage@falcons.lackawanna.edu, Managing Front Office Operations, Ninth Edition (Kasavana). 2. Interactive Group Activity on Exhibit One. The Hotel Receptionist – Grace Paige and Jane Paige ELBS Publications 4. Front Office plays a vital role. Front Office in a hotel is an interesting world on its own. The objective of the program is to acquire knowledge and technical nuances on the ever booming hospitality industry. Students will learn skills necessary to organize and perform duties in this vital link in the hospitality chain. Title IX of the Education Amendment of 1972 is a federal civil rights law that prohibits discrimination on the basis of sex in federally funded education programs and activities. Page 177 Questions at the end of Chapter. Breakout Activity on Creative Registration Options. Be Familiar with all Key Terms. Students who are having difficulties with class material are strongly advised to seek assistance in the reading and writing lab. This unit will provide students information about the advantages and importance of reading Newspaper in their daily life and how it is beneficial for front office personnel. It will help to understand the different types of communication and the role of communication in hospitality industry. Rice Machinery Operations (NC II) 320 hours 21. Teaching Philosophy: Teach students everything I know on how to effectively run the Front Office of a hotel. Academic dishonesty in any form, such as plagiarism and cheating, will not be tolerated either in the online or traditional classrooms. Front Office Course Syllabus - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. A. Suits are permitted, but not required. The main aim of this unit is to make students acquainted with the definition of a computer and its various characteristics. You will understand the role of Front Office as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. The third edition of Hotel Front Office Management continues to address the demands of the hotel industry in the new millennium. Announcement of this policy is in accordance with State Law including the Pennsylvania Human Relations Act and with Federal Law including Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Sections 503 and 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Americans with Disabilities Act of 1990. To develop strategic thinking and apply marketing skills necessary to attract and retain customers to the hotel with unparalleled customer service. Only nude or flesh colored gauge style earrings are permitted, No see through, sheer or overly tight fitting clothing is permitted, Hair must be of a color that occurs in nature, Work with a positive attitude and a teachable spirit with respect given to the tools and equipment of our trade, Adhere to a strict code of ethical behavior or business practices with respect always for our customers and co-workers, To embrace and regard all races, religions, ages, ability levels and sexual orientation with equal respect and to speak and act in a way without prejudice or bias, To treat peers, teachers, administrators, visitors and guest with courtesy and respect. As such, we acknowledge our role in constantly working to enhance the status of the hospitality industry and of the School of Culinary Arts and Hotel Management at Lackawanna College. There are two categories of Front Office Operations − Front-House Operations. Introduction: The front office is where a hotel guest's stay physically begins ... the inner workings of a hotel in a way that will hopefully promote both learning and interest while K. Recognize various types of security and safety requirements and Each module will be open each Monday morning at 12:01am, beginning the . Students who violate the College's Academic Integrity Policy and fail a course in consequence may not exercise the withdrawal privilege in that particular course. This schedule is a guide, schedule may be affected by snow days and class pace, The Fall 2020 Computer Reimbursement and Loaner Program, For updates on the Coronavirus and Cares Act FAQ, please visit, SVA - Lackawanna College Student Veterans of America, Volunteers of Lackawanna College (V.O.L.C.). Students enrolled in credit-bearing courses at Lackawanna College will fail any course(s) in which they accumulate absences beyond the maximum number allowed. Please note that disability services do not include exemption from participation requirements in courses considered part of the School of Distance Education, including online and hybrid courses. Here you can check the chapter-wise overview on Front Office latest syllabus. Mission Statement Assignment. Financial obligations to the College will be determined according to the Refund Policy. Front Office Organisation detailed Syllabus for Hotel Management & Catering Technology (DHMCT), C18 curriculum has been taken from the TSSBTET official website and presented for the diploma students. Test on Chapters 7,8,9 as well as Chapter 9 Key Terms. Chain/Brand Loyalty Round Table Discussion. The following are among the forms of dishonesty, in a classroom of any type, for which sanctions may be applied: (Please see the student handbook for more information.). This unit is an attempt to provide students, information about communication, basic components and the communication process. Be Familiar with all Key Terms. Know The Guest Cycle. Know Front Office Operations and Job Specifications. No denim or leather pants are allowed to be worn. BHM syllabus focus on practical modules that gives detailed insight of front office operations, corporate dinance, public relations, beverage prepration. Page 218 Questions. Any student who gets caught surfing the internet for any reason other than permitted class research will lose this privilege. Lackawanna College will empower you to experience learning by inspiring your critical thinking, accessing your talents and skills, motivating you toward a career choice, and encouraging you to make a difference. This unit will be followed by making the students understand about the requirements of each attribute in the hotel industry. Total Marks: 100 (Theory – 50 + Practical – 50). Chapter 10 – The Role of Housekeeping in Hospitality Operations. This course focuses on the management role in the organization and structure of hotels, restaurants, clubs, and resorts. Role playing Sales Practice of Hotel Room/Amenities. Homework questions at the end of the chapter. If a conflict exits with a due date it is the student’s responsibility to discuss this matter with me in a timely manner. We have all chosen a historied and well respected profession. 7. To embrace and strive diligently to possess those characteristics regarded highly in our industry-reliability, thirst for knowledge, humility, dedication, open-mindedness, resourcefulness, honesty, integrity and a strong work ethic. Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat, a room, a berth or other accommodation is withdrawn from sale and set aside for the use of a specific person, often on payment of a deposit. 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